Business Relationship Management Across Supply Chain :


Building Sustainable, Competitive & Profitable Business Together

Park Hotel, Cawang – Jakarta, 5-6 Desember 2016,

 Business Relationship is vital to the success of supply chain. It is reciprocal, not one directional dictation by customer to supplier or service provider.  As counterparts, Industrial Professionals in selling Firm, buying Firm or Service Provider, have to join hands to build sustainable, competitive and profitable business together.

 Worskhop Objective

 To equip Participants with knowledge and understanding on what it takes to establish and grow business relationship, exchange of ideas, experiences and expectation of partners in business,  and seek opportunity to implement  it

“In a world of becoming more and more competitive, every time new and powerful competitors can threat Firms in any industry. Business relationship can resist a firm to maintain or strengthen market position from thread of these competitors, especially during global economic downturn we have been experiencing.

Business relationship differs from personal relationship in business. It differs from Supplier Relationship or Customer Relationship, which is exploitative and directive. Business relationship is reciprocal.  In Business Relationship, “Seek first to understand, then to be understood,” is one Habit from “Seven Habits of Highly Effective People” by Stephen Covey. It is a good habit for business relationship. As counterparts, Industrial Professionals need to take lead position in business relationship to build sustainable, competitive and profitable business together across Supply Chain.

The workshop will be enriched through exchange of ideas, experiences and expectation of partners in business.  Mr. Hendy M. Sitompul will facilitate this Workshop. Industrial Professionals who desire to contribute more to firms and to have personal satisfaction with the contribution, we welcome you to join this Workshop”.

Industry Represented

Plantation, Manufacturing, Logistics Services, Distribution, Hospitality, Utility, Repair & Maintenance and Construction.

Who Should Attend

Manager, Sr. Manager, Director of Industrial Professionals in Procurement, Production, Warehouse, Sales, Technical Services, Transportation, Maintenance,   Planning, Operations at Industry Represented.

Workshop Outline

The workshop will balance presentation, discussion and group assignment   to cover the following outline:

1. Supply Chain,  The Original Way

2. Defining Value Proposition

3. Defining Core Competence

4. Structuring Relationship

5. Clustering Relationship

6. Establishing Relationship

7. Operating Relationship

8. Improving Relationship

9. Incentive & Rewards for  Business Result

10. Ethics in Business Relationship.

About  The Facilitator

Hendy M. Sitompul is an Industry Veteran and Management Consultant at TB5C in Supply Chain field. Prior to co-founding the firm, He had worked in various industries, i.e., petrochemicals, industrial gases, palm oil, palm oil derivatives, consumer goods and industrial goods at multinationals firms. In 1993/1994, He was in management program at The Gillette Company, Boston, USA, for 18 months by which He began accumulating his expertise in Supply Chain. He had consulted some Firms, Government Offices and NGO and coached some professionals on Supply Chain. He graduated in Chemical Engineering, Bandung Institute of Technology, Indonesia and hold Master degree in Business Administration, Rochville University, Sarasota-Florida, USA. He had courses in Managerial Finance & Managerial Accounting, Harvard University, Boston, USA, General Management, Alexander Hamilton Institute of Management, New Jersey, USA, Inventory Management, APICS, USA, and Leadership, Dale Carnegie Foundation, USA. He is the Founder and Chairman of Institute of Supply Chain Indonesia (ISCI), an Educating, Sharing and Networking Forum on Supply Chain for Professionals.

Workshop Investment:

Rp. 4.000.000,- /person, Rp. 3.750.000,- /2 person, Rp. 3.500.000,-/3 person

The investment includes Workshop kits, certificate, meals & lunch, but excludes PPN and Pph 23.

For Information Please contact Ratih & Dewi  at 0838-06365468 (Mobile) or  021-2938-6827 or email to;

For Registration Please download registration form or ask Ms. Ratih & Dewi. After you fill out the Form, please transfer Training Investment to BANK BUKOPIN Cab MT. Haryono, Acc No. 1000 112 425 Cq. PT. Multikreasi Edutama.  After you transfer the Investment, please email to or fax to 021 2938-6827, the Form and Transfer Slip.


This Training Managed by Institute Supply Chain Indonesia and Organized by Lumbung Kreasi

 Note :  The training will take place if the number of participants fulfill quota of 20 people



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